We collect information about you during the checkout process at our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can estimate shipping before you place an order, then send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

 Personal Data Retention

  • Retain Inactive Accounts- 6 months
  • Retain Pending Orders- 6 months
  • Retain Failed Orders- 6 months
  • Retain Canceled Orders- 6 months
  • Retain Completed Orders- 10 years
  • Retain Ended Subscriptions- 6 months
  • Retain Stripe Data- 6 months

 Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you;

Printful Inc. Print on Demand Products Service-Privacy Policy

Akismet Anti-spam service

We collect information about visitors who comment on our site using Akismet Anti-spam service. The information we collect varies, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).  Akismet Anti-spam Privacy Policy

Complianz

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

 

Payments

  • We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.  Please see the PayPal Privacy Policy for more details.
  •  We accept payments through Stripe. Currently we accept: Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay, debit cards. Stripe also supports a range of additional payment methods, depending on the country of your Stripe account. Please see the Stripe Privacy Policy for more details.

Subscriptions, what we collect and store

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.